Customer Success Associate (Enterprise)

About lizzyAI

lizzyAI is building the operating system for AI-supported recruiting, with structured interviews at its core. Our mission is to make hiring workflows structured, scalable, and insight-driven while keeping people in control of every consequential decision.

In less than two years, we have moved from early product development to enterprise traction with customers in Europe and the US.

Founded by German serial entrepreneur Yannis Niebelschütz, previously Founder & CEO of CoachHub, and backed by investors including NEA and Speedinvest, we are building the company and product for long-term category leadership.

About the role

This is an early-career, high-growth role for someone who wants to work directly with our founder and CEO, enterprise customers, and the teams building the product. You will help scale our enterprise customer base and deliver a thoughtful experience from onboarding through activation, retention, and expansion.

You will be at the frontline of lizzyAI, connecting customer goals with Product and Engineering. The work combines clear communication, hands-on implementation support, customer empathy, and the ownership to solve issues before they become risks.

What you’ll do

You will support enterprise customers from their first implementation steps through sustained product adoption. Success means customers understand the workflow, activate the product effectively, and have a trusted partner as their needs evolve.

• Support the onboarding, implementation, and activation of new enterprise customers.
• Work with global enterprise clients across Europe and the US and deliver a high-quality experience from day one.
• Act as a key point of contact for day-to-day communication, questions, and support requests.
• Build strong relationships with customer stakeholders and keep commitments, risks, and next steps visible.
• Drive product adoption and usage across accounts, identify risks early, and coordinate proactive solutions.
• Contribute to retention and expansion by connecting customer outcomes to clear success plans.
• Work closely with Sales, Product, and Engineering and turn customer feedback into actionable product insight.

What you’ll bring

We are looking for someone early in their career who combines ambition with customer empathy and reliable execution. You should be comfortable learning quickly, taking ownership, and communicating with enterprise stakeholders across different markets.

• Two to three years of experience in Customer Success, Account Management, Implementation, Operations, Consulting, or a similar customer-facing B2B role.
• Native-level German and excellent written and verbal English.
• Strong customer empathy and the judgment to understand what a stakeholder needs before proposing a solution.
• A high-ownership mindset: you follow through, solve problems, and keep work moving.
• Ambition, curiosity, and the desire to grow quickly in a fast-paced startup environment.
• Based in Berlin and excited to work with the team 100% from the office.
• A bachelor’s or master’s degree from a leading business school is a plus.

Your impact and growth

This role is designed as a launchpad into leadership. Strong performance can quickly grow into ownership of key enterprise accounts, mentorship of new team members, and leadership responsibility within Customer Success.

Why lizzyAI

• Help build the customer engine of a category-defining AI company instead of joining a large organization to manage tickets.
• Work directly with the CEO and leading global enterprises.
• Take real ownership and see the impact of your work from day one.
• Collaborate closely with founders, Product, and Engineering.
• Join an ambitious office-based team in Berlin with a clear path to leadership.